Shipping time varies depending on the final destination location, but can take approximately 3 days to one week.

The estimated time to receive the report with the results can vary from three to six weeks from the time we receive your sample at Galaxy’s offices.

The email address you used to register your kit will be where you will receive the report with the results of your test.

Shipments are only sent by e-mail, for convenience and security.

Galaxy will send you a confirmation email indicating where your sample is in each step of the process:

1. Your DNA kit is on its way.
2. We have received your sample at our Galaxy offices.
3. Your sample has been sent to the laboratory and the DNA sequencing process has begun.
4. Your DNA sequencing has been completed and we have started reporting your results.
5. Your reports are ready.

Yes, Galaxy has shipping to anywhere in the world. To do so, it is important that you provide the full address of your location and, in the event that your shipment needs to be cleared through customs, be sure to provide us with your identification number so that we can provide you with the required documentation.

Depending on the location where you make the purchase:

• In the European Union: credit card, Paypal, and bank transfer.
• In the rest of the world: credit card and Paypal.
• In Spain: credit card, Paypal, bank transfer and cash on delivery,

The price is €25 and includes shipping of the test from Galaxy’s offices to your home and collection of the sample from your home to Galaxy’s offices. However, for purchases over 249€, shipping and collection are free of charge.

In Spain, test shipping and sample collection are completely free of charge, regardless of the value of the purchase.

Yes, under the following conditions:

• If you have already received the kit with the test, you can return it as long as it is not unsealed, and you will be refunded the full amount of the payment excluding shipping costs. The refund of the test price will be made within 21 working days after confirmation of cancellation by Galaxy’s customer service team. The cost of return shipping to our offices will be at your expense.
• If the kit has been unsealed, but genotyping has not yet been started, you will be refunded the purchase price, minus 35€ for expenses incurred and shipping costs will not be included in the refund.
• If the order did not include a kit because it was an order with raw data file, you will be refunded 100% of the amount as long as the report has not been generated.
• If the genotyping process has been initiated or the report has been issued, the order will not be refundable.

Thanks to the stabilizing solution contained in the sample tube, the DNA is able to remain stable for three months. However, Galaxy recommends that the sample is collected the same day it is to be sent back to our offices.

No, it is not necessary since the tube in which the saliva sample is introduced contains a solution capable of preserving the DNA of the sample in a stable manner for 3 months, without the need for cold storage.

The tissues of the oral cavity of humans are made up of a multitude of epithelial cells that contain DNA in their nucleus. Therefore, among the components of saliva, it is possible to extract our DNA which can later be genotyped.

No. At Galaxy we only work with saliva samples for DNA extraction.

Your sample is analyzed in our laboratories located in the European Union.

The optimal time for saliva sampling is early in the morning, just after waking up. It is recommended not to eat, drink, brush your teeth, chew gum or smoke during the hour prior to the test.

It is recommended not to have eaten, drank, brushed your teeth, chewed gum or smoked, at least one hour before the test.

No. The Galaxy test includes ancestry, health, pharmacogenetics, sports, nutrition, skin and personality reports, from a single purchase option covering all seven reports and with a single saliva sample.

Galaxy’s test is able to communicate and explain, in a simple and understandable way, a wide range of useful genetic traits. While other genetic companies focus on developing a report aimed at healthcare professionals or expert geneticists, Galaxy aims to make genetic information accessible to everyone, without the need for a scientific background. In addition, the test is not limited to a single area, such as health or ancestry, but with a single sample you will receive seven reports detailing the results of sport, pharmacogenetics, health, skin, nutrition, ancestry and personality.

No. At Galaxy we have developed a customized algorithm capable of identifying the biological sex and ancestry of the person being tested. Based on this data, Galaxy applies the appropriate algorithms to your ancestry and sex, resulting in your personalized report.

Galaxy uses microarrays or DNA chips from Illumina, one of the leading companies in the market. This guarantees the accuracy and quality of our analysis.

No, the Galaxy test is preventive and informative. It is important to be aware that diseases are often multifactorial and Galaxy only analyzes a specific part of the entire genome. Therefore, for disease-specific diagnosis, it is necessary to consult your physician to determine the specific test needed.

No. It is important that before making any changes related to your habits or lifestyle, you consult a physician or geneticist.

Genetics plays a very important role in the development of our personality, predisposition to certain diseases, metabolism and even sports performance or skin characteristics. However, other factors such as environment, habits and lifestyle play an equally important role in our development. Therefore, our health and well-being depend on the combination of both types of factors: genetic and environmental.

The technology used by Galaxy for the extraction and analysis of DNA from the saliva sample is one of the most advanced on the market today. In addition, Galaxy’s multidisciplinary team has developed a customized algorithm based on the most relevant and recent scientific publications available.

Yes, it is possible. Although individual genetic information is the common denominator to any test, the interpretation of these results can have variability. Genetics is an evolving area of knowledge and studies and discoveries are increasing daily. Therefore, the algorithms used by each of the companies offering this service may vary, using more or less studies in their analysis or being more or less updated. In our case, Galaxy’s expert team of geneticists works exhaustively for the development of an updated, complete and accessible scientific report for all types of people.

Each disease has a variable genetic component, so it is important that, if this is the case, you communicate your results to a physician or geneticist who will advise you in making this decision.

If you have any concerns or doubts about your results, Galaxy recommends that you consult a doctor or geneticist. However, it is important to keep in mind that having a genetic predisposition to develop a disease does not necessarily imply its development in the future. Diseases are multifactorial in nature. In other words, genetics is an important factor in the development of diseases, but it is not the only one. The environment, diet, habits and lifestyle are very important components in the care of our health. That is why a consultation with a physician is important, as he/she will be able to complement your genetic report with your medical history and family history, to help you make a decision on how to improve your health and well-being.

Our genetic information is inherited from our biological parents, so we share much of it with our relatives. However, in some cases it is impossible to know if we have inherited certain traits without genetic testing. Genetic information is individual and non-transferable. Therefore, in cases in which the presence of a mutation or a specific polymorphism is to be ruled out or found out, Galaxy recommends that a genetic test be performed for that patient, regardless of the results of the family members.

The term “raw data” is used to define the data file obtained after genotyping the DNA sample. This data file consists of a sequence of numbers and letters representing the positions of your DNA sequence that have been evaluated. The results of a person’s genotyping process or raw data are invariable and unique, therefore, once obtained, they can be used by different companies offering this service.

However, it is important to keep in mind that the difference between the services offered by different companies is marked by the interpretation and analysis given to this raw data.

Your raw data file then goes through a unique algorithm developed by the Galaxy team, capable of interpreting and generating the seven reports with the results and the explanation of the implications of those results.

It should be added that the raw data from the different companies are not usually the same, since they do not genotype the whole genome, but only a part of it, and the selected positions do not necessarily coincide. Therefore, the same algorithm applied to different raw data can give a greater or lesser number of analyzed traits.

Yes, at Galaxy we provide you with your raw data at no additional cost. Just contact us at info@galaxydna.com and we will send it to you.

Of course. At Galaxy, your genetic data is stored anonymously in our database to protect your privacy.

We never sell your data, we only share genetic information with institutions or research centers, completely anonymously and with the informed consent of the client.

Of course. If you would like Galaxy to remove your genetic information from our databases, simply send an email to info@galaxydna.com and your genetic information will be removed within two weeks. Remember to make sure you have saved your reports, because once your data has been deleted, Galaxy will not be able to send them to you again. And you will only be able to request updates to your reports by starting the process again with a new DNA sample collection.

Yes, no problem. We only need to receive the child’s national identity card or equivalent in our email info@galaxydna.com. In the case of a baby, it is convenient that, when ordering through the web, you indicate in the comments that the test is for a baby and we will send you a special kit that facilitates the collection of the saliva sample.

Of course. It is convenient that, in order to facilitate the collection of the sample, when ordering through the web, you indicate in the comments that the test is for an elderly person, so that we can prepare a special kit.

Yes, pregnancy does not interfere or affect test results.

No problem at all. A disease does not alter the saliva sample because the genetic test only evaluates human genetic material, not that of bacteria or viruses.

Yes, however, it is important not to have smoked at least one hour before the test.

Sí. Independientemente del tipo de vacuna recibida, ninguna de ellas altera o modifica los resultados del test genético de Galaxy.